Updated May 4, 2023
Total Family Management, LLC (TFM) is committed to protecting and responsibly handling the personal information of our users. Your privacy is important to us, and we want to be transparent about how we handle your data. This privacy policy outlines how we collect, store, use, and disclose information concerning users of the app.
Collection of Information
When you create an account with the app, we collect the following personal information:
- Name (required)
- Email (required)
- Age (optional)
- Phone number (optional)
- Occupation (optional)
The optional fields aim to respect your privacy while allowing you to personalize your experience based on your preferences.
Use of Information
TFM uses the data collected from users to facilitate features and services that are at the core of the app. The gathered information allows us to:
- Personalize the in-app experience for users.
- Connect users to the most suitable Coaches based on their preferences and needs.
- Ensure a high-quality experience throughout virtual sessions with Coaches.
- Communicate relevant updates, support, or promotional information based on user interests.
Sharing of Information
TFM values the privacy of its users and does not disclose personal information to third-party advertisers. In limited circumstances, such as when a client's plan is sponsored or paid for by an employer or wealth firm, we may share anonymized or aggregated data with trusted partners. Sharing this data only occurs with the express consent of the user.
Third-Party Services
In order to provide a seamless and efficient experience, we utilize some third-party services for specific app functionalities. By using these services, certain data may be shared, collected or processed according to their respective privacy policies.
Stripe
We use Stripe for billing and processing payments securely. When you make a payment or subscribe to a plan within the app, your billing and payment information is handled directly by Stripe. We do not store any sensitive payment information on our servers. For more information on how Stripe processes your data, please refer to their privacy policy.
The app uses Google services for authentication purposes and to integrate with Google Calendar. By syncing your app account with your Google account, some personal information may be shared between our services and the Google platform. This ensures a smooth, unified user experience. For more details on Google's privacy practices, please visit their privacy policy.
OpenAI API
We utilize the OpenAI API to automatically create summaries of coach notes from client sessions within the app. This enables us to provide helpful summaries for our users and coaches, while maintaining the original context and intent of the notes. Please note that the summaries generated via the OpenAI API are created in a secure and privacy-conscious manner. OpenAI stores API data for 30 days, but does not use customer data sent via the API to improve their models. For more information on OpenAI's data usage policies, please visit their data usage policy.
Daily.co Video Service
To offer a fully-branded interactive video experience with Coaches within the app, we utilize the Daily.co video service for virtual meetings. It allows users to engage in seamless live video calls with their Coaches while maintaining the TFM branding.
These video sessions may be recorded with the explicit consent of users for training and quality control purposes. Recorded sessions are securely stored and handled according to our data security policies. For more information on Daily.co's privacy practices, please visit their privacy policy.
Data Security
Data security is our top priority at TFM. We take the following measures to ensure the privacy and confidentiality of your data:
- Encrypting data at rest using industry-standard algorithms.
- Securing data in transit via SSL to protect information exchanged between the app and our servers.
- Hosting data on secured Amazon Web Services (AWS) servers, which adhere to best-in-class security protocols.
- Requiring TFM employees to use two-factor authentication for access to sensitive systems.
- Conducting rigorous training and implementing strict confidentiality agreements for all our staff members who handle personal data.
User Choices and Preferences
Users have the option to request the deletion of their data at any time. For more information on our security measures or to discuss your preferences, please contact our IT team by sending an email to hello@totalfamily.io.
Cookies and Similar Technologies
We're selective about the use of cookies in the app. Our authentication provider utilizes cookies to manage user sessions and ensure a seamless browsing experience. Rest assured, we don't use cookies for tracking, advertising or analytics purposes.
Access, Update or Delete Data
Maintaining control over your data is essential to us. To access or update your information, simply log into the app and edit your personal details. If you'd like to have your entire account and all associated data deleted, please contact our team at hello@totalfamily.io to request this. Our staff will guide you through the process and confirm once your data has been erased.
Changes to the Privacy Policy
TFM reserves the right to modify this privacy policy at any time. We encourage users to review it periodically. We will notify users of any significant changes, either by email or upon logging into the app, to ensure proper awareness of our practices.
Compliance with Data Protection Laws
The app complies with specific data protection laws like the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations. We strive to follow best practices and maintain transparency with our users.
Contact Information
For any questions, concerns, or requests to exercise your rights d to your personal data, please contact Total Family Management, LLC by:
Email: hello@totalfamily.io
Postal Mail: 1933 Old Court Rd, Towson, MD 21204
Should you have additional inquiries regarding the security and privacy measures taken by Total Family Management, LLC, please don't hesitate to reach out to us at the contact details provided above.